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Exchange and Refund Policies

The exchange and refund policy applies in the event that the customer receives Alhalees Group products, and exchange and refund requests are subject to the following conditions:

  • Proof of Purchase: The customer must keep the delivery receipt signed after ensuring that there are no defects in the product.
  • Return Period: The customer has the right to request an exchange or refund of products within [Number] days from the date of receipt, provided that the product packaging is not damaged, or any of the product accessories are lost, and other conditions stipulated in this policy are met.
  • Product Condition:
    • Products must not be used or benefited from.
    • Products must not be damaged or have any defects.

Warranty Policies

  • Warranty Period:
    • Electrical Appliances: [Number] from the date of purchase.
    • [Equipment type]: [Number] from the date of purchase.
  • Service Area: Alhalees Group provides warranty services within the Kingdom of Saudi Arabia.
  • Technician Fees: Customers bear the technician fees after the first year from the date of purchase for service within the Kingdom.
  • Warranty Service Outside Branch Cities: Customers outside branch cities bear all expenses, including technician fees, transportation, accommodation, overtime fees, and any other related costs.
  • Operating Requirements: Proper operation and periodic maintenance as described in the equipment manual are prerequisites for warranty coverage. For technical support, please contact our unified number.
  • Equipment Inspection: All electrical appliances are inspected before delivery, and customers must sign to confirm receipt of the equipment in good condition.
  • Warranty Exclusions:
    • External accessories.
    • Consumable spare parts.
    • Damage resulting from external maintenance or improper operation (such as incorrect gas pressure, voltage, or current).
    • Misuse or failure to follow cleaning and maintenance procedures (such as cleaning filters and condensers in refrigeration equipment).

For any inquiries or questions, please do not hesitate to contact us.