Shipping and Delivery Policies

The following outlines Alhulais Commercial Group’s shipping policies across its official online platforms. These policies may be updated periodically, and customers must adhere to the latest version.

• Order Processing: Products are prepared for shipping after order confirmation with the customer via phone or email.
• Shipping Methods:
  • Standard Shipping (Jeddah): Delivery within [Number] business days from order confirmation.
  • Standard Shipping (All KSA): Delivery within [Number] business days from order confirmation.
  • Express Shipping (All KSA): Delivery within [Number] business days.
• Delivery Times: Estimated delivery times are approximate and may be subject to delays due to unforeseen circumstances or events beyond our control.
• Shipment Tracking: Customers will receive an email or SMS containing the order number and tracking information once the order has been shipped.
• Shipping Costs: Shipping costs may vary based on factors such as the shipping company, product dimensions, weight, and delivery distance. All shipping costs are variable and calculated at checkout.
• Delivery Confirmation: Upon delivery, the customer must sign the delivery receipt after inspecting the shipment for any defects.
• Storage Fees: If the delivery destination is not ready and the customer requests storage for a specific period, or if 15 days have passed from the order date, a storage fee of 0.5% of the invoice value will be charged daily.
• Shipment Damage: Alhalees Group is not responsible for any damage to goods during shipping.
• Shipment Refusal: If a customer refuses to receive a shipment that meets the specified requirements, they will be responsible for the shipping costs. If the shipment does not meet the specifications, the company will bear the shipping costs.

For any inquiries or questions, please do not hesitate to contact us.